Where and when we can be reached:
By phone:314-422-3661 Monday thru Friday 9:00am-6:00pm Central Standard Time (CT)
Email address: Customercare@Daisyoaksranch.com
Mail: 17714 Maries Rd 508
Dixon, MO 65459
To be eligible for a return, you must contact us within 48 hours of recorded delivery date/time of the items to your designated shipping address . Your item must be in the same condition that you received it, unused, with original tags/labels and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us with above contact information. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your items upon receipt and contact us immediately if there are any defects, damages, errors or omissions. In the event of found order discrepancies, to be eligible for a refund or other corrective action, you must contact us within 48 hours of recorded delivery date/time of the items to your designated shipping address. If the item in question is a perishable good, you must contact us within 24 hours of the confirmed delivery date/time to be eligible for any full or partial refund. Please see "Refunds" section below for more details.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
There are no exchanges available at this time.
All refund claims must be initiated within 48hrs for non-perishable items and 24hrs for perishable products. Once a claim has been submitted, we will notify you to confirm receipt of claim. As part of our due diligence, we will work to contact you to gather information needed. If approved, you’ll be refunded in full or in part for your order on the original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. Daisy Oaks Ranch LLC cannot be held accountable or responsible for delayed pickup of delivered products or damages incurred after product has been made available to end destination.
It is our goal to provide a quality and satisfactory product to every customer and will work to ensure each customer's feedback is given top priority and thorough effort to find mutually agreed resolution.